SAP CS Online Training

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Customer Service Course details

 SAP Architecture
 SAP Project Landscape
 ASAP Methodology
 Overview on Customer service

 CS Integration with Other Modules
1) CS – SD Integration
2) CS – QM Integration
3) CS – FI Integration
4) CS – CO Integration
5) CS – PP Integration
6) CS – MM Integration
7) CS – HR Integration
8) CS – PS Integration
 Organisational elements in Customer service
 Master data in Customer service
1) Installed Base Management
2) Functional Location
3) Equipment
4) Serial Number Management
5) Work Centre
6) Cost Centre
7) Activity
8) Activity Pricing
 Warranty & Types
 Master warranty
 Status Profiles
1) Status profiles in Service Notifications
2) Status profiles in Service orders DIP Profile
1) Creation of DIP Profile
2) Characteristics
3) Material determination
 Service Notification
1) Basic configurations
2) Shop papers
3) Catalogue Profile
4) Partner determination procedure
5) Field control in Notifications
6) Additional functions in Notification
 Service Order
1) Basic configuration
2) Settings for Operations
3) Settings for Components
4) Planned cost & Actual cost
5) Settlement profile
6) Item categories
7) Advance shipment
 Outputs in Customer service Module
 Copy controls in SD
 Repair Procedure
 Transaction types and Item categories
 Counters
 In-House Repair Process
1) Basic configuration
2) Under warranty & Beyond warranty scenarios
3) Action box functionality
4) Service order automation
5) Resource billing Repair-At-Site Process
1) Basic configuration
2) Under warranty & Beyond warranty scenarios
3) Advance shipment process
4) Resource billing
 Annual Maintenance Contract Process
1) Basic configuration
2) Maintenance plan and execution
3) Gantt chart
 Equipment on Loan process
1) Basic configuration
2) Integration with SD
 Sale of service process

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